Warranty
5 year replacement coverage through lamp and ballast manufacturer. First year of lamp or ballast warranty may be facilitated by 1st Source Lighting upon customer request. Remainder of warranty to be facilitated through lamp & ballast manufacturer (please refer to the links at the bottom of this page).
All other components, housing and craftsmanship are warrantied for 5 years by 1st Source Lighting. All warranty inquiries are subject to approval. Warranty coverage begins on date of invoice. Product damaged due to installation error or power fluctuations beyond component rating are not covered under warranty. Product returned without approval will not be processed. Labor charges for replacement of defective lamp and/or ballast will not be accepted by 1st Source Lighting, but may be requested through lamp or ballast manufacturer. Copies or online links for each manufacturer’s standard ballast replacement program are available upon request.
To determine Sylvania Icetron Induction product date codes for warranty period:
Sylvania Icetron Ballasts: Date code label is located on the side of each ballast. The first four digits are formatted to specify the year and week of production. e.g. 0816 = the 16th week of 2008
Sylvania Icetron Lamp: Date code label is located on one of the two inductive coils found on each lamp. Older Icetron lamps have date code written directly on lamp. The two digits located next to the first letter are formatted to specify the year of production. The second letter specifies the week. Lower case "a to z" specifies the first 26 weeks. Upper case "A to Z" specifies the second 26 weeks. e.g. "H05M2" = The 39th week of 2005.
*5 year replacement coverage through ballast manufacturer. *First year of ballast warranty may be facilitated by 1st Source Lighting upon customer request. Remainder of warranty to be facilitated through ballast manufacturer. Please refer to lamp manufacturer for rating on lamp warranty coverage period. All T5 HO, TT5-FTDL and T8 lamp warranty replacements must be facilitated through lamp manufacturer.
*All other components, housing and craftsmanship are warrantied for 5 years by 1st Source Lighting. All warranty inquiries are subject to approval. Warranty coverage begins on date of invoice. Product damaged due to installation error or power fluctuations beyond component rating are not covered under warranty. Product returned without approval will not be processed. Labor charges for replacement of defective lamp and/or ballast will not be accepted by 1st Source Lighting, but must be requested through lamp or ballast manufacturer. Copies or online links for each manufacturer’s standard ballast replacement program are available upon request.
* Due to varied conditions regarding use of chlorine, chemicals and ventilation in pool environments, 1st Source Lighting Vaportite Pool fixtures are warrantied for 1 year.
1st Source Lighting Warranty Inquiries:
sales@1stsourcelight.com
Customer Service 530-887-1110
Lamp & Ballast Manufacturer Warranty Inquiries:
Advance/Philips Online Warranty
Customer Service 800-372-3331
Sylvania Online Warranty Claim Form
Customer Service: 800-654-0089